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Shipping Policy (UK Only)
Shipping Rates
- Standard Shipping: Flat rate of £2.99, no matter how much you order! 😊
- Priority Dispatch and Shipping: Flat rate of £4.99.
Orders placed before 1 PM GMT will be processed and dispatched the same day. All orders will have a tracking number provided.
Estimated Delivery Time
Delivery times range from 2-10 business days from dispatch, depending on your location. Please note that delivery times may be extended during peak seasons. If we are aware of any delays, we will notify you via email. Processing times may also increase during peak seasons.
Please note: It is the buyer's responsibility to track their order once tracking details have been provided. Please notify us if your order does not arrive within 3 days of its designated time. If not, a refund or new order cannot be processed.
Incorrect Address or Returned Parcel
If the order is returned to us due to an invalid, incorrect, or misspelled address and the courier is unable to find the location, the buyer will be liable for the cost of reshipping the order. Order refunds cannot be issued under these circumstances.
International Shipping
Royal Mail International Tracked & Signed (Tracked with Signature):
- To Europe: £12.99
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To the Rest of the World (e.g., USA, Australia): £15.99
All international orders include tracking and require a signature upon delivery.
Delivery Times: Delivery times vary by destination and may be extended during peak seasons. If delays occur, we will notify you via email.
Damaged or Faulty Products
In the unlikely event that you receive a faulty or damaged order, please contact us within 48 hours of receiving your order. Send photos of the damaged product, the packaging, and the shipping label to support@angelstouchuk.com.
We will endeavor to correct the problem as soon as we can. If no contact is made within 48 hours, the purchase is deemed to have arrived safely.